MENTAL HEALTH SERVICES HELPLINE
1800 332 388
What is the Mental Health Services Helpline?
The Mental Health Services Helpline:
- is a 24 hour a day/7 day a week service for mental health crisis
- operates as a STATEWIDE service reaching all regions of Tasmania
- is available to all ages
- is a FREE CALL within Tasmania
- is operated by mental health professionals who will give you advice
- will help to arrange mental health assessment and intervention for persons in need
- provides help to access other services
- translators are available on request
The Mental Health Services Helpline is also the point of contact for General Practitioners and other agencies referring someone to Mental Health Services.
When do I call Mental Health Services Helpline?
The first port of call for most people with non-acute mental health problems is generally a General Practitioner.
You should contact Mental Health Services Helpline if you or someone you know is:
- showing obvious changes in mood
- behaving in a disorganised manner
- has poor concentration
- seeing things that aren’t there
- hearing voices
- expressing strange thoughts
- very anxious and fearful
- expressing suicidal ideas or thoughts
If someone is in danger you should contact 000. Emergency Services will contact Mental Health Services if the person appears to have a mental health issue.
What information will the Helpline Worker need to know?
You can assist the Helpline Worker by providing:
- the name, address and the date of birth of the person you are calling about
- the reasons you have called
- whether the person has been treated in the past for mental illness and what agencies have been involved
- if the person is taking any medication or using drugs & alcohol
- what you hope the Helpline may be able to do to help you or the person you are calling about
The Mental Health Services Helpline will use this information to provide you or the person in need with advice or further assistance.
13 11 14
The service is available 24 hours a day, every day of the year for the cost of a local call or free from your mobile.
Staffed by trained volunteers who are supervised by experienced staff, the telephone counselling service is available for anyone requiring emotional support about a concern in their life.
Referrals can be made to other services for ongoing support.
Advocacy Tasmania provides free and independent statewide advocacy services. The focus of the service is to provide individual advocacy on behalf of clients at the request of the person or their guardian
Clients Only Free Call
1800 005 131
Suite 6, Mayfair Plaza
236 Sandy Bay Road
Sandy Bay Tasmania 7005
77 Best Street
Devonport Tasmania 7310
107/287 Charles Street
Launceston Tasmania 7250
Club Haven is a social and support network for people recovering from mental illness. It is a relaxed, comfortable place where people can meet, socialise and develop skills. Club Haven offers a friendly, supportive environment in which to build self-esteem, independence and confidence.
East Coast Counselling & Family Support Service
A free service that provides counselling and support for individuals of all ages and families. They provide information about other services and advocacy.
Family Mental Health Support Service
A service for families, carers, partners and children of people experiencing mental illness. The service offers;
- access to information and resources
- links to other support services
- assistance to develop coping skills
- communication strategies for parents & partners
- support ot children of parents with mental health issues
- family or one to one counselling
- group work
- community education and outreach
Family Relationships Counselling
This service is free for people with a Health Care Card or Pension Concession Card and means tested for others. It is for anyone who is having problems with their relationships with family members or partners
Our Time is for people supporting a friend or family member who has a mental illness. A key element of Our Time is supporting people with a mental illness to explore a new activity or interest as part of their recovery plan. Our Time at-home and recreational and community activities are available across Tasmania. Centre based support is available in Devonport.
Pathways offers people with a mental illness the opportunity to participate in a range of activities and make new friends. Pathways aims to build self-confidence in an encouraging and supportive environment. Pathways is for people 18 and over who have a diagnosed mental illness.
122 Elizabeth St
Personal Helpers and Mentors
The Personal Helpers and Mentors Program supports people who are recovering from mental illness. It provides support to people recovering from severe, long term mental illness and is available to people 16 and over. The program offers people the opportunity to improve relationships with family and friends and to get involved with their local community. It can also connect people to other useful services and provide some practical help. The service is available in Greater Hobart, Sorell, Tasman Peninsula, Brighton, Lower Midlands and the Central Highlands. It is a free service.
Brighton, Lower Midlands and Central Highlands
Sorell & Tasman Peninsula
Recovery is a one-to-one support program for people recovering from mental illness. It is based on strengths and focused on recovery. The program supports people to set personal goals and put strategies in place to achieve them. The program varies from person to person in recognition that everyone's recovery journey is unique.
Residential Recovery Services
Anglicare operates supported accommodation for people recovering form mental illness. Curraghmore in Devonport and the Rocherlea Rehabilitation and Recovery Centre in Launceston. Rocherlea also provides the Step Up, Step Down Program to support people who might otherwise require hospital admission.
A service offering recreational and in-home support for carers of people with a mental illness. To access the Respite Service you need to be the carer of a person with a mental illness.
Taz Kids Clubs
Taz Kids Clubs are support and educational groups for young people who have a parent or relative with a mental illness.
122 Elizabeth St
18 Watchorn St
6 Strahan St
Tools for Men
A program for men who are experiencing relationship or parenting difficulties or relationship breakdown. Tools for Men provides;
- workshops about relationships
- personal development and family issues
- brochures, newsletters & other information
- community education about issues affecting men, including fathering, relationships and personal matters
This program is free for people with a Health Care Card or Pension Concession Card and is means tested for others. It is for anyone who is having problems with their relationships with family members or partners.
The Association of Relatives and Friends of People with Mental Illness (ARAFMI) Tasmania describe themselves in the following way, ’We are a group of people who have a close family member or friend with a mental illness, who work together as volunteers to support others in a similar situation. This shared experience and understanding assists us to achieve our mission’ ARAFMI run a website with helpful links and online resources, they also distribute a newsletter for members, run workshops, and equip families and friends with information and resources. ARAFMI are involved in offering various types of support groups in different parts of Tasmania.
Rehabilitation & Recovery Service
This varied program includes: Art therapy; Communication; Excursions; Personal development groups; Mental health education; Mental illness education; and, Recovery and connectedness programs.
Structured programs have staff support and are evaluated by participants. Some programs are for only a few hours, others run for several weeks. Every effort is made to provide programs in the community.
Sage Hill Family & Friends
A service offered in the north and north west of Tasmania by Aspire, providing support, advice, and advocacy to carers of people with a mental illness. The service aims to promote resilience and coping skills, increase understanding of mental health issues, improve the health and wellbeing of the carer, reduce stress and boost opportunities for time out and socialisation. The Sage Hill service also serves to improve awareness of mental illness through general community education; the service has a range of resources and information that may be of assistance to carers.
Carers Tasmania offer a range of services and programmes to support family carers, including:
- Carer Advisory Service
- Education and Training
- Carer Support Groups
- Carer Representation
64 Burnett Street
North Hobart 7000
1800 242 636
Centacare delivers a broad range of specialised and professional support, counselling, accommodation, emergency, advocacy, education and training services throughout Tasmania.
Its particular strength is in the family centred approach, recognising that whatever impacts on a family impacts on the children in specific ways. It recognises that children can be major casualties in family disruption and that listening to the voice of children impacts on the long-term consequence for all involved in resolving family conflict.
35 Tower Road
New Town Tas 7008
201 York Street
Launceston Tas 7250
108 Mount Street
Burnie Tas 7320
85 Best Street
Devonport Tas 7310
Choose life Services
CLS offers suicide intervention/prevention counselling and support to clients or those supporting people affected by suicidality. A post-vention programme StandBy is offered in the North and North West – StandBy offers support to anyone affected by the suicide of another.
CLS has rooms in Devonport and Hobart, use of a room in Launceston and other areas of Tasmania.
Contact 1300 132 098 or email: firstname.lastname@example.org for more information.
Cornerstone Youth Services - Headspace Northern Tasmania
Headspace Northern Tasmania provides support for general health, mental health and drug and alcohol issues.
Corner Brisbane and Wellington Street
Launceston TAS 7250
Family Based Care North
Family Based Care (North) is a not-for-profit community based organisation managed by an eight member Board of Management. Board members volunteer their time and efforts to the work of Family Based Care (North), representing clients, carers and other interested community members.
They are funded by State and Federal Governments to provide services that are specifically designed to meet some of the needs of people with disabilities (regardless of age), people who are frail through age or illness, people who have dementia, people with mental health issues, people from non-English speaking background and Aboriginal or Torres Strait Islanders and their families or primary carers.
22 Earl Street
PO Box 1919
Launceston Tas 7250
1300 360 759
Flourish: Mental Health Action in our Hands is a new independent, Statewide mental health consumer organisation. Flourish will be undertaking a range of activities to develop and build the capacity of the mental health consumer sector in Tasmania
PO Box 187
New Town Tas 7008
0448 185 629
GROW is a national organisation that provides a peer supported program for growth and personal development to people with a mental illness and those people experiencing difficulty in coping with life’s challenges.
The program is designed for people to take back control of their lives, over come obstacles and start living a life full of meaning, hope and optimism. GROW groups offer the opportunity for people to share challenges and solutions for recovery in a supportive and structured way. Participants are also able to attend education and training sessions and participate in a range of social activities. GROW is free to join and you don’t need a referral or diagnosis.
Battery Point Tas 7004
Langford Support Services
Langford Support Services is a leading community service provider, specialising in community based integration and rehabilitation programs for people with disabilities and mental illness.
PO Box 717
Moonah Tas 7009
Lifeline - Hobart services are provided free of charge and focus on helping people through times of crisis, and include:
- the 13 11 14 Telephone Counselling Service
- The Community Visitors Scheme since
- CHATS Service
- Support After Suicide Group
- StandBy Response Service
5 Battery Square
Battery Point Tas 7004
Mission Australia works with Tasmanian individuals and their families to enable them to reach their full potential. Their Tasmanian projects include: Chigwell House; Communities for Children; Gateway; Integrated Family Support Service; Personal Helpers and Mentors program; U-Turn; and Youth Beat.
Suite 4, Level 1
175 Collins St
Hobart Tas 7000
The OzHelp Tasmania Foundation was established in 2007 to support the Tasmanian building and construction industry with a focus is on reducing the unnecessary loss of life of apprentices and workers through suicide. This is achieved by providing workplace suicide prevention and mental health and wellbeing training and support services.
OzHelp Tasmania has broadened its scope due to the success of the program, requests for training and support from other industries and recognizing that overall workplace mental health and wellbeing was not being fully addressed. Training is now undertaken in a variety of workplaces including private companies and government organisations. Training and support services are also provided to all apprentices and trainees enrolled at The Skills Institute under the Skills for Life program.
1300 OZHELP (1300 694 357)
Suite 16, Kings Court
2 Innocent Street
Kings Meadows Tas 7249
Level 1/147 Argyle Street
Hobart Tas 7000
Relationships Australia Tasmania
Relationships Australia Tasmania employs experienced and qualified professional staff to provide counselling to individuals, couples and families to enhance, maintain or, where necessary, manage changes in their relationships. The following range of relationship support services are provided: Relationship Counselling; Family Resilience Project; Family Dispute Resolution; Relationship Skills Courses; Break Even Gambling Counselling; Step-Families Family Integration Service; Children’s Contact Service; Parenting Orders Program; Services for Youth; and Men and Families Program
1300 364 277
Richmond North-west operates a psychosocial rehabilitation model of care. Support is given to people who are well enough to live within the community. Our aim is to support the participant and identify the gaps that hinder their wellbeing or ability to maintain their community living choices, and engage them into other services of their choice.
The Out & About Southern Recreation Program and Northern Recreation Program are recreational programs for people with a diagnosed mental illness.
The programs cater for a broad range of interests. Activities may be creative, social or sporting, or nature-based for those who enjoy the outside world.
The aims of the program are to build confidence and increase self-esteem so that participants have the opportunity to access the wider community.
148 George Street
Launceston Tas 7250
0408 165 397
29 Patrick Street
Hobart Tas 7000
Three residential programs are located in the south of the state and one each in the north and north-west regions. Each is a 24 hour, 7 days a week residential recovery-focused program for adults recovering from a serious mental illness. To be eligible, our consumers must be aged from 18 years and meet a number of other criteria. For further information about the programs, or to contact the Program Managers;
Rural Alive & Well
Rural Alive and Well Inc is a not for profit organsiation delivering suicide prevention and community wellbeing services to the Central Highlands, Glamorgan Spring Bay and Southern Midlands Municipalities in Tasmania. Rural Alive & Well Inc is also funded to provide a suicide prevention and community wellbeing service for Forest Workers, their families and associated businesses who have been impacted by recent changes to the Forest Industry within Tasmania.
9 Blackwell Road
Melton Mowbray Tas 7030
Salvation Army Tasmania
State-wide Drug & Alcohol Rehabilitation Programs for Men and Women Over 18 Years of Age
The Salvation Army Bridge program offers a range of drug and alcohol rehabilitation services to men and women aged 18 years and over. The Bridge Program operates from a community reinforcement approach. This is a comprehensive intervention package for alcohol and other drug users, which is specifically tailored to the needs of the client. The community reinforcement approach focuses on multiple problem areas targeting social, recreational, familial and vocational reinforcement.
(Hobart, Launceston & Burnie)
An eight week day program for alcohol and other drug users in the community. It is designed to assist individuals gain the necessary skills to decrease the impact of alcohol or other dug use on their lives.
The program runs Monday – Friday and all participants are required to be free from intoxication and actively involved in all aspects of the program including group work and individual therapy.
An eight week program conducted at the Hobart Bridge Centre, Creek Road new Town. Residents are required to remain free of illicit substances, alcohol and benzodiazepines for the entire program. Residents will participate in all aspects of the program including group work, work therapy, assignments, treatment planning and individual sessions.
Cost: $185.00 per week includes all meals and accommodation
(Hobart & Launceston)
After Care is a flexible program that is designed to provide ongoing care for people who have completed residential or day programs. It is offered for up to 12 months, encouraging independence and community reintegration.
There is no charge for this program
(Hobart & Launceston)
The Outreach program is a highly confidential service for people with alcohol and other drug problems. Outreach support includes counselling, case management, relevant and practical information on harm minimisation strategies, support for families and referral to other services.
The Bridge Program Chaplain provides spiritual and emotional support to clients and family members.
27 Pirie Street
New Town Tas, 7008
Family and Community Support Services
A program which supports families and individuals who may be experiencing difficulties in the following areas: financial, emotional, relationships, parenting, and practical issues around day-to-day living. A range of free and confidential services including: food assistance; financial assistance; support, information and referrals; budgeting, counselling and life skills.
A service for families, especially those involved with DHHS Child & Family Services. Services and interventions on offer include parent training, education and support; 123 Magic cognitive behaviour parenting program; Ditto, a protective behaviours program; Circle of Security, a program on strengthening the process of attachment; Ages & Stages, understanding child development, what is helpful and what is harmful; Little Seeds, understanding trauma, attachment and principles of repair; Play Power, understanding the language of play; School readiness and early intervention programs for children 0-12; and case coordination for families who have a significant relationship with DHHS, with the capacity to offer advocacy, support, information and referral.
The Positive Lifestyle Program
A life skills program that consists of ten sessions. It is designed to assist individuals to develop understanding in the following areas: self-awareness, anger, stress, loneliness, grief and loss, creative problem solving, assertiveness, self-esteem, and goal setting.
The Hobart Clinic
The Hobart Clinic is an accredited hospital and private, not-for profit treatment centre for anxiety and depression, clinical mental health conditions, and addictions. If you have private health insurance and are considering treatment and recovery options for yourself or a loved one, the Hobart Clinic can help you. They have a team of specialists, who will talk with you about the treatment that best suits your individual needs. You may benefit from our day programs, which you can attend one to five days a week. They also run support programs for people who are caring for someone else.
31 Chipmans Road
Rokeby Tas 7019
The Link Youth Health Service (Headspace Hobart)
Are you between 12 and 24 years old? The Link provides health services that are FREE You will get confidential support in a safe and friendly environment.
The Link Youth Health Service has developed a youth-focused clinical service, “Health Hub”.
Health Hub has a GP, psychologists, counsellors, sexual health doctor and nurse and other health professionals available to young people using bulk billing and mental health care plans.
The advantage to young people is that their medical, drug and wellbeing issues can be addressed at the same location in a system that offers reduced waiting times.
49 Liverpool Street
The Migrant Resource Centre
The Migrant Resource Centre (MRC) provides relevant services and resources to promote the benefit and wellbeing of migrants and humanitarian entrants to Tasmania, particularly those who are vulnerable or disadvantaged. They offer help to migrants and refugees from all countries, including: older people who have language and other difficulties, young people, families, community groups, and individuals to overcome language and cultural barriers. A number of services are available, including:
- Information about service providers for health (including alcohol & other drugs rehabilitation and mental health services), migration, education, housing, legal, financial, employment and welfare matters;
- Advice and support with issues, including support liaison with government departments and other service providers;
- Information sessions, English classes, skills workshops, special aged care and youth programs;
- Torture and trauma counselling.
Working it Out
WIO’s vision is to build individual resilience, community capacity and a more just society for gay, lesbian, bisexual, transgender and intersex community members and their friends and family. WIO ensures consistent and quality service delivery to people negotiating their sexuality and or gender identity, providing positive outcomes from a foundation of evidence-based practice.
39 Burnett Street
North Hobart Tas 7000
6231 1200 / 0438 346 122
45 Canning Street
Launceston Tas 7250
6334 4013 / 0419 361 128
11 Jones Street
Burnie Tas 7320
6432 3643 / 0419 361 128
Youth & Family Focus
Youth and Family Focus (YAFF) provide young people and families on the north west coast of Tasmania with access to the support, encouragement and resources they need to make a positive contribution to their community. This is achieved through the identification of issues and the development, then implementation, of appropriate tools and strategies.
81 Oldaker Street
Devonport Tas 7310
GP North - Mental Health Program
The mental health program aims to increase the knowledge and skills of GPs in diagnosing and managing people with mental health illness by providing the following support:
Provision of information and support to assist GPs in accessing new item numbers and initiatives.
- Increased access to mental health services to assist in the provision of quality patient care
- Facilitation of collaborative communication between Division, GPs and key stakeholders
- Provision of mental health interdisciplinary network opportunity
- Provision of CPD events and training
11 High Street
Launceston Tas 7250