Getting Help



1800 332 388

What is the Mental Health Services Helpline?

The Mental Health Services Helpline:

  • is a 24 hour a day/7 day a week service for mental health crisis
  • operates as a STATEWIDE service reaching all regions of Tasmania
  • is available to all ages
  • is a FREE CALL within Tasmania
  • is operated by mental health professionals who will give you advice
  • will help to arrange mental health assessment and intervention for persons in need
  • provides help to access other services
  • translators are available on request

The Mental Health Services Helpline is also the point of contact for General Practitioners and other agencies referring someone to Mental Health Services.

When do I call Mental Health Services Helpline?

The first port of call for most people with non-acute mental health problems is generally a General Practitioner.

You should contact Mental Health Services Helpline if you or someone you know is:

  • showing obvious changes in mood
  • behaving in a disorganised manner
  • has poor concentration
  • seeing things that aren’t there
  • hearing voices
  • expressing strange thoughts
  • very anxious and fearful
  • expressing suicidal ideas or thoughts

If someone is in danger you should contact 000. Emergency Services will contact Mental Health Services if the person appears to have a mental health issue.

What information will the Helpline Worker need to know?

You can assist the Helpline Worker by providing:

  • the name, address and the date of birth of the person you are calling about
  • the reasons you have called
  • whether the person has been treated in the past for mental illness and what agencies have been involved
  • if the person is taking any medication or using drugs & alcohol
  • what you hope the Helpline may be able to do to help you or the person you are calling about

The Mental Health Services Helpline will use this information to provide you or the person in need with advice or further assistance.


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The service is available 24 hours a day, every day of the year for the cost of a local call or free from your mobile.

Staffed by trained volunteers who are supervised by experienced staff, the telephone counselling service is available for anyone requiring emotional support about a concern in their life.

Referrals can be made to other services for ongoing support.


Service Directory

Advocacy Tasmania

 Angels Goal

Anglicare Tasmania


Bethlehem House

Brain Injury Association of Tasmania

Caroline House


Choose Life Services

Colony 47

 CORES Australia

Cornerstone Youth Services (Headspace)

Family Based Care North

Headspace Hobart

Langford Support Services

Lifeline Hobart

Life Without Barriers

Migrant Resource Centre

MI Fellowship (Aspire Services)

Mission Australia

OzHelp Foundation

Rainbow Communities Tas

Red Cross

Relationships Australia

Richmond Fellowship

Rural Alive & Well

Salvation Army Bridge Program

The Hobart Clinic

White Cloud Foundation

Wise Employment

Working it Out

Youth, Family and Community Connections

  Web Master © 2008 Mental Health Council of Tasmania